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I would advise running through the points below and checking to see if the “Cartridge Problem” message has disappeared at the end of each one.

Whilst there is no definitive fix or workaround to clear this error message, the majority of the time you can get your Hewlett Packard printer up and running by checking a few things with your printer/cartridges. How do I clear the “Cartridge Problem” message? Thankfully however this error message can usually be cleared with some basic troubleshooting. Most commonly “Cartridge Problem” means that your HP printer simply cannot recognise the colour or black ink cartridges. Remove them and replace with new cartridges.” “One or more cartridges appear to be damaged. This message will also be accompanied by the following text: Hewlett Packard’s “Cartridge Problem” error message can appear in a variety of circumstances and is applicable to many different OfficeJet Pro and PageWide Pro series inkjet printers.

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